RETURNS
When placing an order through the Fast Motion SIA website please ensure you purchase the correct part for your car. If you are unsure about anything please contact us by email. We offer a 14 working day returns and refund policy from the date of delivery. You will receive the full refund to the value of the order (delivery costs not included). The parcel must be returned in brand new condition, unopened and in the original packaging. The customer must bare the delivery cost of the return of the product/order. This applies to all orders with us unless: Products that are faulty due to manufacturing process are entitled to a credit note under the manufacturers’ warranty for a limited time specified in the manufacturer’s terms and conditions (usually three months). If a product is credit noted due to manufacturing defects, the buyer is responsible for the return of the goods to such address as directed by the supplier. We will then offer you a credit note on return including all reasonable postage costs. This does not affect your statutory rights.
Damaged goods
Products that are damaged in transit to the customer CANNOT be refunded. If a product is damaged in transit the customer or recipient must NOT sign for the delivery. Instead the customer must refuse delivery by the courier and then contact us for further details. Please email us at [email protected] if you have want to return your order. All orders are sent out with limited compensation against transit damage. If any part of your order was damaged in transit then we need to be notified within 24hrs of you receiving delivery. All goods must be inspected as soon as they arrive while the driver is still present. If there is any damage the delivery must be signed as DAMAGED and refused. If the delivery is signed for before the item is inspected and damage is later found no claim can be made. This is not our rules. Insurance is provided by the delivery company so we must abide by their terms and conditions of transit insurance.
Parts incorrectly supplied
If for any reason you receive an incorrect part through our error please notify us by email within 7 days of receiving your order. Once notified we will arrange for the part to be collected by courier at the earliest convenience. The item MUST be well packaged and in ‘as new’ condition. Once the part arrives back at the warehouse we will inspect for damage and replace or refund as appropriate. Postage on these returns will be covered by us. If we are not informed within 7 days the cost of returning the item is the responsibility of the customer. No refund or replacement will be available on any returns notified later than 14 days.
All other returns
In the event of all other cases we may consider offering a refund, replacement or store credit within 7 days of you taking delivery of the item. We will only accept returns if the goods are in new, unused condition and in original packaging. Postage/shipping is the responsibility of the customer. No returns will be accepted for goods sold as clearance offers unless stated prior to dispatch. Special order items can not be returned under any circumstances. Return Address Our return address can be found on the contact page All returns MUST include your name, address, order number and a note of why the item is being returned. Do not return an item before you have contacted us.
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